5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but also often do not because of a lack of ongoing quality control processes.
Security guard businesses are unlike any vendor a home supervisor usually hires. If you employ a painter, you are able to see whether they do their jobs by taking a look at the walls. But when you employ a security guard company, how often can you see whether the protector organization is doing their job including running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your defenses. In most cases they likely are, but it is important to employ a method of verification and quality control to ensure that issues connected with the deficiency of doing these jobs do not start to occur.
In this guide we will talk five (5) simple actions to improving your security guard service and attaining what you imagine as your ideal event security London.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined level of training before they can start working as security guards. If your state is among these states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that’s being supplied by your security provider and inquire does it look adequate.
It is also the security guard company performing background and drug screenings on all your guards until they send them to your own property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another superb way to display whether the protector is a good fit for your house is to perform a short”interview” to get a feel for the guard and to describe your expectations. This first conversation can tell you a lot about what to expect from this shield and it provides you a chance to ask a different shield if you think it is essential.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces every shield to the company itself, in many cases the guard’s orientation to his assigned property isn’t as complete. We predict the orientation for the assigned property”Website Specific Training”. Learn What your website specific training looks like:
• Can it occur at your property?
• Just how long is each officer trained?
• Just how long does the security company double bank? (Double banking is the process of having a seasoned guard working at the exact same time as the new guard.)
Determine the response to every one of the questions and make sure they fit with what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and your website special training to acquire an understanding of what goes into preparing a shield to operate at your property.
Review Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their job isn’t significant and they start to see themselves as less of a part of the security group. When guards do not feel as part of your group it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t require onsite oversight, how does your security guard company remotely oversee its defenses? Outside of the normal security company field manager spot checks, the two methods of distant oversight that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to produce rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they are on your property. These tracking systems allow the security guard company to track the log and time the action of the guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that enable the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in frequently with the security guard provider provides a way of making sure each guard is safe and alert. By having guards check-in frequently with the security guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are always good ways of finding out just what is happening with your security while you aren’t there. During these inspections, make sure that you ask your security guards questions about their duties and responsibilities to ensure they understand their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be sure the consultant isn’t really a security guard company. If so, your audit is guaranteed to develop issues with your current security guard company.